• What types of disputes does Kiteleon Mediation Services help resolve?
• What is the process of mediation with Kiteleon?
• How much do Kiteleon’s mediation services cost, and what discounts
  are available?
• How can I contact Kiteleon Mediation Services?
• What are the benefits of choosing Kiteleon Mediation Services?
• Who are the mediators on the Kiteleon panel?

What types of disputes does Kiteleon Mediation Services help resolve?

Kiteleon Mediation Services guides individuals and businesses through variousisputes to reach resolutions without litigation. They offer expertise in several professional areas.

The types of disputes they mediate include:

• Civil & Commercial Disputes: This encompasses a wide range of conflicts, from property to partnership disputes. It also includes business conflicts, contract disputes, personal injury claims, and real estate disputes. Mediation offers a cooperative and effective way to resolve business or financial disputes, even if a court case is pending
• Workplace and Employment Disputes: Kiteleon helps resolve workplace conflicts, team disputes, and HR issues efficiently and discreetly, aiming to foster healthier work environments. Workplace conflicts can stem
  from misunderstandings, communication breakdowns, or personality differences and can affect well-being and productivity if left unaddressed
• Probate, Wills, and Trusts Disputes: Mediation in this area addresses disagreements related to the distribution of a deceased person’s estate. Common issues include:
  • Validity of the will: Disputes arise over proper execution, signing, witnessing, or concerns about the deceased’s mental capacity or undue influence. For instance, a fictional case involved Margaret, an elderly woman with early-stage dementia, whose revised will favoring a neighbor was contested by her children due to concerns about her mental capacity. Mediation revealed a solicitor had confirmed her capacity, leading to a compromise for a more equitable estate division.
  • Executor mismanagement: Beneficiaries may claim the executor mishandled estate assets through negligence or self-serving actions. A hypothetical case involved David, an executor, who delayed distribution, leading his siblings to suspect mismanagement. Mediation helped them reach an agreement for David to reimburse the
    estate, demonstrating accountability while aiming to preserve family harmony.
  • Claims for financial provision: Individuals feeling inadequately
    provided for under a will can raise disputes. In a typical
    scenario, a widowed son, Adam, found his estranged father left all
    assets to a friend. Mediation revealed the will didn’t reflect
    Adam’s recent reconciliation with his father, resulting in a
    settlement balancing both interests financially.
  • Sibling rivalry: Such dynamics often complicate probate disputes
    . A fictional case involved Oliver, who left a family business with
    different shares to two children, causing disagreement over fairness
    . Mediation encouraged open discussion of emotions and priorities,
    leading to a restructured profit-sharing arrangement

  When resolving probate disputes through mediation, beneficiaries must also
  consider potential tax implications, such as inheritance tax, capital
  gains tax, and liabilities related to asset transfers. Historical
  cases like Jennens v. Jennens and Re Brown highlight the
  complexities of intestacy, unclear agreements, and testamentary capacity
  that mediation can address.

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What is the process of mediation with Kiteleon?

Kiteleon offers a streamlined, clear, and refreshing approach to mediationhe process is designed to be calm, productive, and speedy,msaving time, money, and emotional energy. Most sessions are held
online via Zoom, which is considered easier and simpler than in-person
meetings, though exceptions exist for some workplace mediations.

The process generally involves four key steps:

1. The Confidential Consultation (Step 1): The journey begins with a
   complimentary, confidential consultation where Kiteleon listens to your
   situation, explains their services, and answers questions. They
   then speak to the other party or parties individually to understand their
   perspective and ensure mediation is suitable for everyone. You can
   book a free consultation for this initial conversation.
2. The Deep Dive (Step 2): Once all parties agree to mediate, Kiteleon
   dedicates time to a private, one-on-one session with each individual
   . This “deep dive” phase gathers necessary background information,
   delves into core issues, and helps prepare for the joint session, building
   rapport and maximizing productivity.
3. The Joint Mediation Session (Step 3): One or more joint mediation
   sessions are then held, typically lasting approximately three to four
   hours. For civil cases, a three-hour Zoom session is common. Skilled
   mediators facilitate a calm, structured, and impartial dialogue, focusing
   on moving beyond positional arguments to find common ground and develop
   practical, lasting solutions. They guide the conversation, ensuring
   everyone has time to speak and be heard, and help explore solutions that
   work for all involved.
4. Finalizing the Agreement (Step 4): When a resolution is reached,
   Kiteleon professionally drafts a comprehensive agreement that clearly
   outlines the agreed-upon terms. This document is then sent to all
   parties for a secure e-signature, finalizing the mediation journey and
   providing a clear path forward. In many cases, this signed
   agreement becomes legally binding.

Mediation is a confidential process, meaning nothing discussed in the
meeting can be revealed outside of it, which is suitable for situations where
parties do not wish for their affairs to be made public.
It is also noteworthy that you do not need to file a court case before coming
to mediation. Often, only a brief summary of the situation is needed,
which can be gathered during the initial consultation call. Kiteleon
often mediates in pairs, meaning you will have two mediators conducting your
session.

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How much do Kiteleon’s mediation services cost, and what discounts are
available?

Kiteleon Mediation Services aims to be cost-effective and transparent with its fees. Investing in mediation often proves more cost-effective than traditional litigation, while providing better outcomes for all parties.

General Fees:

• A fixed fee for mediation sessions of up to 4 hours is offered, with a recommendation of at least one session for primary dispute resolution and an additional session if multiple complex issues exist.
• The cost per Half-Day Mediation Session is £600.
• We also offer mediation for simpler cases, led by a trainee mediator supervised by a fully qualified mediator. The cost per Half-Day Mediation Session is £450.
• Fees are typically split equally between the parties and includes initial confidential consultations, individual deep-dive sessions, joint mediation session(s), all administrative documentation, and drafting of the final settlement agreement

Introductory Rates for Civil Cases (Business or Financial Disputes):

Kiteleon is currently running introductory rates for civil cases as we introduce our services nationwide. All other calls, emails, and administration are included, and the initial setup fee per case is currently waived. Fees are commonly split between the parties. Fees for a Half-Day Mediation Session are:

• Case Value less than £10,000: Zero fee
• Case Value £10,000-£25,000: £300
• Cse Value £2,500-£50,000: £400
• Case Value £25,000-£100,000: £500

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How can I contact Kiteleon Mediation Services?

The best way to speak with Kiteleon is to book a phone call or Zoom call through their website. You can also reach us through various other channels:

• Email: info@kiteleon.com
• Phone: +44 (0) 203 916 6137 (during regular business hours)
• WhatsApp a real mediator: +44 (0) 7835 714 549 (response may be delayed)
• WhatsApp Lizzie the Kiteleon Mediation Assistant (Chatbot): +44 (0) 203 916 6137 (available 24/7). Lizzie provides instant, accurate, and confidential information about the mediation process, fees, and next
  steps.

For complaints or concerns, you can submit your complaint via email to complaints@kiteleon.com or by calling our complaints handling team directly at 0203-916-6137. Email is recommended for accurate detail capture.

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What are the benefits of choosing Kiteleon Mediation Services?

Kiteleon Mediation Services offers a professional, caring, and experienced approach to dispute resolution. Our core values emphasize combining thorough preparation and unwavering confidentiality with a deep understanding of both the technical and emotional aspects of conflict resolution. Key benefits include:

• Less Adversarial & Collaborative: Mediation is a less adversarial alternative to court proceedings, encouraging collaboration and compromise . It fosters solutions that are quick, affordable, and help preserve relationships. The goal is to achieve a fair and mutually acceptable resolution, where the mediator guides discussions but does not impose a decision.
• Cost-Effective and Time-Saving: Mediation often resolves issues in just a few sessions, saving time and money compared to the months or years that formal legal procedures might take. It helps avoid the emotional and financial strain of traditional court battles.
• Confidentiality: Kiteleon guarantees absolute discretion and a safe, private space for every confidential discussion. This commitment goes beyond standard practices, incorporating security measures and strict privacy protocols to protect all aspects of your mediation journey.
• Empowerment and Control: The process empowers individuals and organizations to take control, ensuring their voices are heard and leading to solutions that work for everyone involved. This enables parties to craft their own agreements.
• Focus on Solutions, Not Blame: The objective is to resolve the issue at hand rather than assigning fault. Mediation can lead to lasting resolutions that everyone supports.
• Addresses More Than Just Money: While civil cases often involve money, settlements can include other important factors like completion of projects, favorable payment terms, non-disparagement agreements, removal of negative reviews, return of equipment, future business opportunities, and even apologies or clarifications that restore trust or provide closure. This broadens the scope to create value for both parties.
• Expert and Experienced Mediators: Kiteleon provides access to an approved expert panel, with each mediator bringing specialized experience and knowledge. Their mediators are fully certified and insured.
• Improved Relationships: Mediation helps preserve working relationships rather than damaging them further. It provides a platform for healing family dynamics in probate disputes and fosters more effective communication, providing tools for preventing future conflicts.
• Accessibility: Kiteleon is committed to making mediation accessible to individuals and organizations from all walks of life across the UK, dismantling barriers to entry. We offer initial courtesy or significantly discounted mediation sessions. 

Who are the mediators on the Kiteleon panel?

Kiteleon Mediation Services boasts a dynamic panel of enthusiastic and
experienced mediators, aiming to provide the best team for every case.
Their mediators are highly experienced in handling various civil cases,
including money disputes.

The panel includes:

• Anthony Matthews: Principal Mediator since 2017 with extensive
  mediation expertise focusing on civil/commercial, employment, and probate
  disputes. He has a distinguished 14-year career and hundreds of
  successful mediations, excelling in complex cases including high-conflict,
  high-net-worth, complex interpersonal, and multi-jurisdictional issues
  . His style combines professional gravitas with emotional
  intelligence, known for straightforward communication, calm demeanor, and
  balancing firmness with empathy.
• Sherri Allen: Joined in 2025, qualifying as a Civil and Commercial
  Mediator. With over 15 years of experience running her own B2B
  fashion business, she has a strong understanding of commercial
  relationships, negotiation, and conflict resolution in high-pressure
  environments, particularly in business, workplace, and supply chain
  contexts. She is also expanding her expertise in Workplace Conflict
  Resolution.
• Syed Haris Hassan: An accredited civil and commercial mediator with
  a background in law, including experience in advocacy and legal support
  roles in the UK and Pakistan. He covers areas such as family,
  immigration, administrative, and civil law and is passionate about
  mediation as an empowering alternative to litigation.
• Katie Baird: An accredited civil and commercial mediator who is
  also a non-practising solicitor, specializing in clinical negligence and
  personal injury claims. She volunteers as a legal adviser at a free
  legal advice center, covering numerous legal issues including employment,
  housing, family/matrimonial, education, benefits, wills, probate, crime,
  and pre-action civil litigation.
• Jennifer McCarthy: Joined in 2025 after 25 years as a practicing
  solicitor, primarily specializing in employment law. She holds a
  certificate in Civil/Commercial Mediation and is known for her personable
  and pragmatic approach, facilitating constructive dialogue in high-conflict
  disputes.
• Revantha Sinnetamby: An in-house counsel with over 25 years of
  international commercial experience. He is appointed to mediation
  panels at three reputable mediation bodies and specializes in commercial,
  workplace, and community mediation.
• Joanne Watson: Brings extensive mediation and therapeutic expertise,
  combining her Family Mediation qualification with postgraduate training in
  relationship dynamics and dispute resolution. She holds specialized
  certifications in family mediation, community and workplace dispute
  resolution, and an Advanced Diploma in Relationship Psychotherapy.
  She is known for her calm, empathetic approach and ability to navigate
  challenging situations with compassion and clarity.
• Kevin Churchill: Joined in 2025 as an independent professional
  mediator, having undertaken over sixty conflict coaching and mediation cases
  . He is accredited in the UK and South Africa and mediates a wide range
  of workplace and commercial disputes. His style is thoughtful,
  respectful, and calm, focusing on helping parties find ways of working
  together.
• Laricelle Fouchee: An IMI Qualified Mediator and Associate Member
  of the Civil Mediation Council, holding an LLM in Mediation and International
  Commercial Dispute Resolution. With a background in South African
  employment law and HR, she adopts a thoughtful, people-focused approach to
  civil, commercial, and workplace disputes. She is also a trained Mental
  Health First Aider and NLP Practitioner.
• Dale Roberts: A CEDR accredited mediator with commercial resolution
  experience including contract, leasing, and tenancy. He is also a
  member of the CEDR conciliation panel and an Association of Executive
  Coaches (AoEC) accredited coach with over twenty years of organizational
  leadership experience.
• Teresa Blades: A highly experienced criminal defence solicitor who
  qualified as a mediator in 2024. She brings an empathetic and
  intuitive approach, focusing on people and relationships in dispute
  resolution, particularly in commercial and workplace matters.
• Connor Pass: A master’s student at the University of Law, joining
  the panel in April 2025. He held a tribunal clerk position at an
  employment tribunal hearing center and has extensive experience with clients,
  with a specific interest in employment law and workplace disputes.
• Jag Bhandal: Joined in 2025 as an accredited workplace mediator
  with over 10 years of experience managing conflict within the workplace,
  family, and community settings. She has insight into workplace
  dynamics and advocates mediation and conflict coaching.

The Kiteleon Mediation Team believes that even the most complex disputes can
be resolved with the right combination of expertise, patience, and structured
dialogue. We create an environment where parties can move beyond
conflict to find sophisticated, lasting solutions.